{"id":51401,"date":"2020-06-30T10:19:28","date_gmt":"2020-06-30T02:19:28","guid":{"rendered":"https:\/\/estore.vertexhk.com\/frequently-asked-questions\/"},"modified":"2025-07-31T12:42:44","modified_gmt":"2025-07-31T04:42:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/estore.vertexhk.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div id=\"account\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><h1><strong>Account<\/strong><\/h1>\n<\/div><style type=\"text\/css\">#accordion-51401-1 .fusion-panel:hover{ border-color: #e0dede } #accordion-51401-1 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-51401-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-51401-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-51401-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 31px;}.fusion-accordian  #accordion-51401-1 .panel-title a{font-size:18px;color:#427ab3;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-1 .toggle-content{font-size:16px;color:#000000;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-1 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-51401-1 .panel-title a:not(.active):hover, #accordion-51401-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0073b6;}.fusion-accordian  #accordion-51401-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-51401-1 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0073b6!important;border-color: #0073b6!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group fusion-toggle-icon-right\" id=\"accordion-51401-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-51401-1 .panel-276b487e7d8fc8e2d .panel-title a{color:#427ab3;}.fusion-accordian  #accordion-51401-1 .panel-276b487e7d8fc8e2d .toggle-content{color:#000000;}<\/style><div class=\"fusion-panel panel-default panel-276b487e7d8fc8e2d\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_276b487e7d8fc8e2d\"><a aria-expanded=\"false\" aria-controls=\"276b487e7d8fc8e2d\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-1\" data-target=\"#276b487e7d8fc8e2d\" href=\"#276b487e7d8fc8e2d\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How to create an account?<\/span><\/a><\/h4><\/div><div id=\"276b487e7d8fc8e2d\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_276b487e7d8fc8e2d\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>You can create an account in four easy steps:<\/p>\n<p>1) Go to the\u00a0<a href=\"https:\/\/estore.vertexhk.com\/en\/my-account\/\">registration page<\/a>;<br \/>\n2) Key in your email address, and click &#8220;Register&#8221;;<br \/>\n3) A password will be sent to your email;<br \/>\n4) You can\u00a0<a href=\"https:\/\/estore.vertexhk.com\/en\/my-account\/edit-account\/\">change your password<\/a>\u00a0in Dashboard.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-1 .panel-a823f20283b6eee9b .panel-title a{color:#427ab3;}.fusion-accordian  #accordion-51401-1 .panel-a823f20283b6eee9b .toggle-content{color:#000000;}<\/style><div class=\"fusion-panel panel-default panel-a823f20283b6eee9b\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a823f20283b6eee9b\"><a aria-expanded=\"false\" aria-controls=\"a823f20283b6eee9b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-1\" data-target=\"#a823f20283b6eee9b\" href=\"#a823f20283b6eee9b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What should I do if I forgot my password?<\/span><\/a><\/h4><\/div><div id=\"a823f20283b6eee9b\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_a823f20283b6eee9b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>You may reset your password by clicking\u00a0<a href=\"https:\/\/estore.vertexhk.com\/en\/my-account\/lost-password\/\">here<\/a>.<\/p>\n<p>Enter your username or email, then click \u201cReset Password\u201d.<\/p>\n<p>A \u201cReset Email\u201d link will be sent to your registered email address so that you can reset your password.<\/p>\n<p>If you still fail to login, please email us at\u00a0<a href=\"mailto:estore@vertexhk.com\">estore@vertexhk.com<\/a>.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-1 .panel-6e4e78587c59dc967 .panel-title a{}.fusion-accordian  #accordion-51401-1 .panel-6e4e78587c59dc967 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-6e4e78587c59dc967\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_6e4e78587c59dc967\"><a aria-expanded=\"false\" aria-controls=\"6e4e78587c59dc967\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-1\" data-target=\"#6e4e78587c59dc967\" href=\"#6e4e78587c59dc967\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I change my account details?<\/span><\/a><\/h4><\/div><div id=\"6e4e78587c59dc967\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_6e4e78587c59dc967\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>From your\u00a0<a href=\"https:\/\/estore.vertexhk.com\/en\/my-account\/\">account dashboard<\/a>, you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 50px;margin-top : 0px;padding-right : 30px;padding-bottom : 30px;margin-bottom : 0px;padding-left : 30px;}<\/style><\/div><\/div><div id=\"order\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><h1><strong>Order<\/strong><\/h1>\n<\/div><style type=\"text\/css\">#accordion-51401-2 .fusion-panel:hover{ border-color: #e0dede } #accordion-51401-2 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-51401-2 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-51401-2 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-51401-2.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 31px;}.fusion-accordian  #accordion-51401-2 .panel-title a{font-size:18px;color:#427ab3;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-2 .toggle-content{font-size:16px;color:#000000;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-2 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-51401-2 .panel-title a:not(.active):hover, #accordion-51401-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0073b6;}.fusion-accordian  #accordion-51401-2 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-51401-2 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0073b6!important;border-color: #0073b6!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group fusion-toggle-icon-right\" id=\"accordion-51401-2\"><style type=\"text\/css\">.fusion-accordian  #accordion-51401-2 .panel-61c70b185c41f6b91 .panel-title a{}.fusion-accordian  #accordion-51401-2 .panel-61c70b185c41f6b91 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-61c70b185c41f6b91\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_61c70b185c41f6b91\"><a aria-expanded=\"false\" aria-controls=\"61c70b185c41f6b91\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-2\" data-target=\"#61c70b185c41f6b91\" href=\"#61c70b185c41f6b91\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How to place an order?<\/span><\/a><\/h4><\/div><div id=\"61c70b185c41f6b91\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_61c70b185c41f6b91\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Step 1:\u00a0<a href=\"https:\/\/estore.vertexhk.com\/en\/my-account\/\">Log in<\/a>\u00a0to your account;\u00a0<a href=\"https:\/\/estore.vertexhk.com\/en\/my-account\/\">create an account<\/a>\u00a0if you are not registered yet.<br \/>\nStep 2: Browse and add items to the Cart.<br \/>\nStep 3: Click &#8220;View Cart&#8221; or &#8220;Checkout&#8221;.<br \/>\nStep 4: Enter promotional code (if any) to apply a discount.<br \/>\nStep 5: Check\/Fill in billing details\/delivery address.<br \/>\nStep 6: Choose your preferred &#8220;Pickup Location&#8221; (if applicable); fill in &#8220;Order Notes&#8221; (if applicable).<br \/>\nStep 7: Select payment method.<br \/>\nStep 8: Read and agree to the website terms and conditions; click &#8220;Place Order&#8221;.<\/p>\n<p>When you see a thank you page with an order number and details, it means you have successfully placed an order! An &#8220;Order Confirmation&#8221; email will be sent to your registered email address.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-2 .panel-2078fbd5a473c774b .panel-title a{}.fusion-accordian  #accordion-51401-2 .panel-2078fbd5a473c774b .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-2078fbd5a473c774b\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2078fbd5a473c774b\"><a aria-expanded=\"false\" aria-controls=\"2078fbd5a473c774b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-2\" data-target=\"#2078fbd5a473c774b\" href=\"#2078fbd5a473c774b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I've placed an order - what happens next?<\/span><\/a><\/h4><\/div><div id=\"2078fbd5a473c774b\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_2078fbd5a473c774b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>You should receive an &#8220;Order Confirmation&#8221; email containing your order number, delivery address, and other details. If you identify any problems at this point, you may contact us at +852 3183 0600 (Mon \u2013 Fri, 9am \u2013 6pm; except public holidays), or email us at <a href=\"mailto:estore@vertexhk.com\">estore@vertexhk.com<\/a>.<\/p>\n<p>Delivery\/pickup will be arranged after payment is confirmed.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-2 .panel-d68ff06662e8e1c8c .panel-title a{}.fusion-accordian  #accordion-51401-2 .panel-d68ff06662e8e1c8c .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-d68ff06662e8e1c8c\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d68ff06662e8e1c8c\"><a aria-expanded=\"false\" aria-controls=\"d68ff06662e8e1c8c\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-2\" data-target=\"#d68ff06662e8e1c8c\" href=\"#d68ff06662e8e1c8c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I amend my order once it\u2019s been placed?<\/span><\/a><\/h4><\/div><div id=\"d68ff06662e8e1c8c\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_d68ff06662e8e1c8c\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We strive to process orders as quickly as possible, but we will try to accommodate any order change. Please contact us at +852 3183 0600 (Mon \u2013 Fri, 9am \u2013 6pm; except public holidays), or email us at\u00a0<a href=\"mailto:estore@vertexhk.com\">estore@vertexhk.com<\/a>.<\/p>\n<p>Please be sure to include\/mention your order number and to let us know what changes need to be made. We will let you know, as quickly as possible, whether we were able to make the wanted changes.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-2 .panel-df7cbe6ef47de633b .panel-title a{}.fusion-accordian  #accordion-51401-2 .panel-df7cbe6ef47de633b .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-df7cbe6ef47de633b\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_df7cbe6ef47de633b\"><a aria-expanded=\"false\" aria-controls=\"df7cbe6ef47de633b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-2\" data-target=\"#df7cbe6ef47de633b\" href=\"#df7cbe6ef47de633b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I cancel my order once it's been placed?<\/span><\/a><\/h4><\/div><div id=\"df7cbe6ef47de633b\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_df7cbe6ef47de633b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Sorry, you can&#8217;t cancel your order once it&#8217;s been placed.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 30px;padding-bottom : 30px;margin-bottom : 0px;padding-left : 30px;}<\/style><\/div><\/div><div id=\"payment-methods\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-3\"><h1><strong>Payment Methods<\/strong><\/h1>\n<\/div><style type=\"text\/css\">#accordion-51401-3 .fusion-panel:hover{ border-color: #e0dede } #accordion-51401-3 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-51401-3 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-51401-3 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-51401-3.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 31px;}.fusion-accordian  #accordion-51401-3 .panel-title a{font-size:18px;color:#427ab3;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-3 .toggle-content{font-size:16px;color:#000000;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-3 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-51401-3 .panel-title a:not(.active):hover, #accordion-51401-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0073b6;}.fusion-accordian  #accordion-51401-3 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-51401-3 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0073b6!important;border-color: #0073b6!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group fusion-toggle-icon-right\" id=\"accordion-51401-3\"><style type=\"text\/css\">.fusion-accordian  #accordion-51401-3 .panel-130391c8a51609fe3 .panel-title a{color:#427ab3;}.fusion-accordian  #accordion-51401-3 .panel-130391c8a51609fe3 .toggle-content{color:#000000;}<\/style><div class=\"fusion-panel panel-default panel-130391c8a51609fe3\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_130391c8a51609fe3\"><a aria-expanded=\"false\" aria-controls=\"130391c8a51609fe3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-3\" data-target=\"#130391c8a51609fe3\" href=\"#130391c8a51609fe3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What payment methods do you accept?<\/span><\/a><\/h4><\/div><div id=\"130391c8a51609fe3\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_130391c8a51609fe3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We accept payment methods below; delivery\/pickup will be arranged after payment is confirmed:<\/p>\n<p><strong>1. Credit Card<\/strong><\/p>\n<p>We accept VISA, MasterCard, JCB &amp; UnionPay. Pay securely via CyberSource Payment Gateway.<\/p>\n<ul>\n<li>Click &#8220;Place Order&#8221; to enter the next page, and fill in credit card details to make payment.<\/li>\n<li>Merchant Name: Vertex Systems Limited<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><br \/>\n<strong>2. Bank Transfer \/ FPS<\/strong><\/p>\n<p><strong>Step 1:\u00a0<\/strong>Please wait for our call\/email for order verification.\u00a0<strong><span style=\"color: #ff6600;\">DO NOT make payment immediately after placing order.<\/span><\/strong><\/p>\n<p><strong>Step 2:\u00a0<\/strong>Once the order has been verified, please email the payment proof to\u00a0<a href=\"mailto:estore@vertexhk.com\">estore@vertexhk.com<\/a>\u00a0for us to proceed.<\/p>\n\n<div class=\"table-1\">\n<table width=\"50%\">\n<thead>\n<tr>\n<th align=\"left\"><strong>Bank Transfer<\/strong><\/th>\n<th align=\"left\"><strong>Faster Payment System (FPS)<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\">Vertex Systems Limited<br \/>\nBank: HSBC<br \/>\nAccount Number: 112-173349-838<br \/>\nSwift: HSBCHKHHHKH<\/td>\n<td align=\"left\">Mobile: +852-54031792<br \/>\nEmail: info@vertexhk.com<br \/>\nFPS Identifier: 8281651<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:20px;width:100%;\"><\/div>\n<p><strong>\u00a0<\/strong><br \/>\n<strong>3. Cheque Deposit<\/strong><\/p>\n<p><strong>Step 1:\u00a0<\/strong>Please wait for our call\/email for order verification.\u00a0<strong><span style=\"color: #ff6600;\">DO NOT make payment immediately after placing order.<\/span><\/strong><\/p>\n<p><strong>Step 2:\u00a0<\/strong>Once the order has been verified, please email the payment proof to\u00a0<a href=\"mailto:estore@vertexhk.com\">estore@vertexhk.com<\/a>\u00a0for us to proceed.<\/p>\n<ul>\n<li>Bank: HSBC<\/li>\n<li>Account Number: 112-173349-838<\/li>\n<li>Cheque should be crossed and made payable to &#8220;Vertex Systems Limited&#8221;<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 30px;padding-bottom : 30px;margin-bottom : 0px;padding-left : 30px;}<\/style><\/div><\/div><div id=\"delivery\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-4\"><h1><strong>Delivery<\/strong><\/h1>\n<\/div><style type=\"text\/css\">#accordion-51401-4 .fusion-panel:hover{ border-color: #e0dede } #accordion-51401-4 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-51401-4 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-51401-4 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-51401-4.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 31px;}.fusion-accordian  #accordion-51401-4 .panel-title a{font-size:18px;color:#427ab3;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-4 .toggle-content{font-size:16px;color:#000000;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-4 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-51401-4 .panel-title a:not(.active):hover, #accordion-51401-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0073b6;}.fusion-accordian  #accordion-51401-4 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-51401-4 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0073b6!important;border-color: #0073b6!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group fusion-toggle-icon-right\" id=\"accordion-51401-4\"><style type=\"text\/css\">.fusion-accordian  #accordion-51401-4 .panel-36705cbd7d04ae8f8 .panel-title a{}.fusion-accordian  #accordion-51401-4 .panel-36705cbd7d04ae8f8 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-36705cbd7d04ae8f8\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_36705cbd7d04ae8f8\"><a aria-expanded=\"false\" aria-controls=\"36705cbd7d04ae8f8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-4\" data-target=\"#36705cbd7d04ae8f8\" href=\"#36705cbd7d04ae8f8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Which areas are covered by your delivery service?<\/span><\/a><\/h4><\/div><div id=\"36705cbd7d04ae8f8\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_36705cbd7d04ae8f8\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Orders will be delivered by Vertex or SF Express to industrial, commercial and residential addresses.<\/p>\n<p>Delivery areas:<\/p>\n<ul>\n<li><span style=\"color: #ff0000;\">Hong Kong ONLY<\/span>: Hong Kong Island, Kowloon, New Territories, certain remote areas and outlying islands.\u00a0<a href=\"https:\/\/www.sf-express.com\/hk\/en\/dynamic_function\/range\/\" target=\"_blank\" rel=\"noopener noreferrer\">SF Express service coverage &gt;<\/a><\/li>\n<li>P.O. Box is not accepted as shipping address.<\/li>\n<li>Orders will be delivered to the address provided by customer upon checkout. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.<\/li>\n<\/ul>\n<p>* We will contact you in advance if there is any issue regarding your requested delivery address.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-4 .panel-25c2981bb470a9409 .panel-title a{color:#427ab3;}.fusion-accordian  #accordion-51401-4 .panel-25c2981bb470a9409 .toggle-content{color:#000000;}<\/style><div class=\"fusion-panel panel-default panel-25c2981bb470a9409\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_25c2981bb470a9409\"><a aria-expanded=\"false\" aria-controls=\"25c2981bb470a9409\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-4\" data-target=\"#25c2981bb470a9409\" href=\"#25c2981bb470a9409\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How long will it take to receive my order?<\/span><\/a><\/h4><\/div><div id=\"25c2981bb470a9409\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_25c2981bb470a9409\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Estimated shipping time (under normal circumstances):<\/p>\n<ul>\n<li>We will arrange shipment in 1-3 working day(s) upon receipt of payment. This might vary depending on stock availability.<\/li>\n<li>Once the order is shipped out, the shipment will arrive at the shipping address in 1-2 working day(s).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h5 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"12\" data-lineheight=\"14.4px\">* Deliveries may take longer during busy periods (for example, Christmas, Chinese New Year and Easter). There may also be situations, including but not exclusive to poor weather and traffic conditions, which result in a longer delivery.<\/h5>\n<p>&nbsp;<\/p>\n<h5 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"12\" data-lineheight=\"14.4px\">* We\/SF Express might call you in advance to confirm the delivery arrangement.<\/h5>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-4 .panel-c69ad6bbd01fd1d16 .panel-title a{}.fusion-accordian  #accordion-51401-4 .panel-c69ad6bbd01fd1d16 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-c69ad6bbd01fd1d16\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c69ad6bbd01fd1d16\"><a aria-expanded=\"false\" aria-controls=\"c69ad6bbd01fd1d16\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-4\" data-target=\"#c69ad6bbd01fd1d16\" href=\"#c69ad6bbd01fd1d16\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How much is the delivery fee?<\/span><\/a><\/h4><\/div><div id=\"c69ad6bbd01fd1d16\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_c69ad6bbd01fd1d16\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>$30 Shipping Fee:<\/p>\n<ul>\n<li>A flat shipping fee of HK$30 will be charged for orders below HK$3,000.<\/li>\n<\/ul>\n<p>FREE Shipping:<\/p>\n<ul>\n<li>FREE shipping on orders of HK$3,000 or above. Certain products may be excluded, e.g. iPhone<\/li>\n<li>Use designated coupon code to get FREE shipping \u2013 terms and conditions apply.<\/li>\n<li>You may choose to\u00a0<a href=\"https:\/\/estore.vertexhk.com\/en\/faq\/#pickup\">pick up order at Vertex office or store<\/a>\u00a0\u2013 No shipping fee will be charged.<\/li>\n<\/ul>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-4 .panel-526c086a1d2e46414 .panel-title a{}.fusion-accordian  #accordion-51401-4 .panel-526c086a1d2e46414 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-526c086a1d2e46414\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_526c086a1d2e46414\"><a aria-expanded=\"false\" aria-controls=\"526c086a1d2e46414\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-4\" data-target=\"#526c086a1d2e46414\" href=\"#526c086a1d2e46414\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Do you ship internationally?<\/span><\/a><\/h4><\/div><div id=\"526c086a1d2e46414\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_526c086a1d2e46414\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Sorry, we&#8217;re unable to ship orders internationally due to export restrictions and policies.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-3{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-3 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-3{width:100% !important;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-3{width:100% !important;}.fusion-builder-column-3 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-4{ padding-top : 0px;margin-top : 0px;padding-right : 30px;padding-bottom : 30px;margin-bottom : 0px;padding-left : 30px;}<\/style><\/div><\/div><div id=\"pickup\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-small-visibility\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-5\"><h1><strong>Pickup<\/strong><\/h1>\n<\/div><style type=\"text\/css\">#accordion-51401-5 .fusion-panel:hover{ border-color: #e0dede } #accordion-51401-5 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-51401-5 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-51401-5 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-51401-5.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 31px;}.fusion-accordian  #accordion-51401-5 .panel-title a{font-size:18px;line-height:1.1;letter-spacing:1px;color:#427ab3;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-5 .toggle-content{font-size:16px;color:#000000;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-5 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-51401-5 .panel-title a:not(.active):hover, #accordion-51401-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0073b6;}.fusion-accordian  #accordion-51401-5 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-51401-5 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0073b6!important;border-color: #0073b6!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group fusion-toggle-icon-right\" id=\"accordion-51401-5\"><style type=\"text\/css\">.fusion-accordian  #accordion-51401-5 .panel-d8d1a6da29eb755d5 .panel-title a{color:#427ab3;}.fusion-accordian  #accordion-51401-5 .panel-d8d1a6da29eb755d5 .toggle-content{color:#000000;}<\/style><div class=\"fusion-panel panel-default panel-d8d1a6da29eb755d5\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d8d1a6da29eb755d5\"><a aria-expanded=\"false\" aria-controls=\"d8d1a6da29eb755d5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-5\" data-target=\"#d8d1a6da29eb755d5\" href=\"#d8d1a6da29eb755d5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Pick Up at Vertex Store<\/span><\/a><\/h4><\/div><div id=\"d8d1a6da29eb755d5\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_d8d1a6da29eb755d5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>What products can be picked up in Vertex store?<\/strong><\/p>\n<p>All products can be picked up in Vertex store. No shipping fee will be charged. Simply select your preferred &#8220;Pickup Location&#8221; during checkout.<\/p>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div>\n<p><strong>Where can I pick up an order?<\/strong><\/p>\n<p>You can pick up at:<\/p>\n\n<div class=\"table-1\">\n<table width=\"100%\">\n<thead>\n<tr>\n<th align=\"left\"><strong>Location<\/strong><\/th>\n<th align=\"left\"><strong>Address<\/strong><\/th>\n<th align=\"left\"><strong>Business Hours<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td align=\"left\"><strong>Causeway Bay Store<\/strong><\/td>\n<td align=\"left\">\n<div class=\"table-1\"><iframe style=\"border: 0;\" tabindex=\"0\" src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d1845.9638776859708!2d114.18616144647739!3d22.280726337999912!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x34040054254a063b%3A0x25be53d7fe0071c2!2sWindsor%20House!5e0!3m2!1sen!2shk!4v1602485846581!5m2!1sen!2shk\" width=\"400\" height=\"250\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" aria-hidden=\"false\"><\/iframe><\/div>\n<p>Shop 1028, 10\/F, Windsor House,<br \/>\n311 Gloucester Road, Causeway Bay, Hong Kong.<\/td>\n<td align=\"left\">Mon to Sat: 11:00 \u2013 19:00<br \/>\nSun &amp; Public Holidays: 12:00 \u2013 18:00<br \/>\nT: +852 2789 4848 \/ +852 2576 4869<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:40px;width:100%;\"><\/div>\n<p>Please present the &#8220;Order Confirmation&#8221; email when you visit our store.<\/p>\n<p>If Typhoon Signal No.8 or above \/ Black Rainstorm Signal is hoisted during your appointment period, please contact us at +852 3183 0600 (Mon \u2013 Fri, 9am \u2013 6pm; except public holidays), or email us at\u00a0<a href=\"mailto:estore@vertexhk.com\">estore@vertexhk.com<\/a>\u00a0to rearrange the appointment.<\/p>\n<p>If you want to authorise someone to pick up the order for you, please download, fill in and sign the\u00a0<a href=\"https:\/\/estore.vertexhk.com\/wp-content\/uploads\/2020\/07\/vertex-for-enterprise-authorisation-form.pdf\">Authorisation Form<\/a>.<\/p>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div>\n<p><strong>Can I authorise another person to pick up the order for me?<\/strong><\/p>\n<p>Yes, you can simply download, fill in and sign the\u00a0<a href=\"https:\/\/estore.vertexhk.com\/wp-content\/uploads\/2020\/07\/vertex-for-enterprise-authorisation-form.pdf\">Authorisation Form<\/a> and have your authorised person present his\/her HKID\/passport, this form and the &#8220;Order Confirmation&#8221; email when picking up the order.<\/p>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div>\n<p><strong>What if I miss the 7-day pickup period?<\/strong><\/p>\n<p>We recommend you collect your order within the 7-day period. If you fail to pick up your order on or before the pickup deadline, your order will be cancelled.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-5 .panel-b7fc38bdcaf612abf .panel-title a{color:#427ab3;}.fusion-accordian  #accordion-51401-5 .panel-b7fc38bdcaf612abf .toggle-content{color:#000000;}<\/style><div class=\"fusion-panel panel-default panel-b7fc38bdcaf612abf\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b7fc38bdcaf612abf\"><a aria-expanded=\"false\" aria-controls=\"b7fc38bdcaf612abf\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-5\" data-target=\"#b7fc38bdcaf612abf\" href=\"#b7fc38bdcaf612abf\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Pick Up at SF Store<\/span><\/a><\/h4><\/div><div id=\"b7fc38bdcaf612abf\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_b7fc38bdcaf612abf\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>$30 Shipping Fee:<\/p>\n<ul>\n<li>A flat shipping fee of HK$30 will be charged for orders below HK$3,000.<\/li>\n<\/ul>\n<p>FREE Shipping:<\/p>\n<ul>\n<li>FREE shipping on orders of HK$3,000 or above. Certain products may be excluded, e.g. iPhone<\/li>\n<li>Use designated coupon code to get FREE shipping \u2013 terms and conditions apply.<\/li>\n<li>You may choose to pick up order at Vertex office or store \u2013 No shipping fee will be charged.<\/li>\n<\/ul>\n<p>During checkout, please select SF Store as a pickup location, and specify its\u00a0<a href=\"https:\/\/www.sf-express.com\/hk\/en\/dynamic_function\/S.F.Network\/SF_store_address\/\" target=\"_blank\" rel=\"noopener noreferrer\">code and address<\/a> under &#8220;Order Notes&#8221;.<\/p>\n<p>Once your order has arrived at your selected SF Store, SF Express will send you an SMS. You are required to pick up your order by the deadline.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-5 .panel-b9f5a431ce20bea68 .panel-title a{color:#427ab3;}.fusion-accordian  #accordion-51401-5 .panel-b9f5a431ce20bea68 .toggle-content{color:#000000;}<\/style><div class=\"fusion-panel panel-default panel-b9f5a431ce20bea68\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b9f5a431ce20bea68\"><a aria-expanded=\"false\" aria-controls=\"b9f5a431ce20bea68\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-5\" data-target=\"#b9f5a431ce20bea68\" href=\"#b9f5a431ce20bea68\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Pick Up at SF Locker<\/span><\/a><\/h4><\/div><div id=\"b9f5a431ce20bea68\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_b9f5a431ce20bea68\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>$30 Shipping Fee:<\/p>\n<ul>\n<li>A flat shipping fee of HK$30 will be charged for orders below HK$3,000.<\/li>\n<\/ul>\n<p>FREE Shipping:<\/p>\n<ul>\n<li>FREE shipping on orders of HK$3,000 or above. Certain products may be excluded, e.g. iPhone<\/li>\n<li>Use designated coupon code to get FREE shipping \u2013 terms and conditions apply.<\/li>\n<li>You may choose to pick up order at Vertex office or store \u2013 No shipping fee will be charged.<\/li>\n<\/ul>\n<p>During checkout, please select SF Locker as a pickup location, and specify its\u00a0<a href=\"https:\/\/htm.sf-express.com\/hk\/en\/dynamic_function\/S.F.Network\/SF_Locker\/\" target=\"_blank\" rel=\"noopener noreferrer\">code and address<\/a> under &#8220;Order Notes&#8221;.<\/p>\n<p>Once your order has arrived at your selected SF Locker, SF Express will send you an SMS with a login code. You are required to input the code for collection at the locker by the deadline.<\/p>\n<p>* Certain products are not eligible for SF Locker pickup service, e.g. iPhone, iPad, Mac<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-4{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-4 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-4{width:100% !important;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-4{width:100% !important;}.fusion-builder-column-4 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-5{ padding-top : 0px;margin-top : 0px;padding-right : 30px;padding-bottom : 30px;margin-bottom : 0px;padding-left : 30px;}<\/style><\/div><\/div><div id=\"pickup\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling fusion-no-medium-visibility fusion-no-large-visibility\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-6\"><h1><strong>Pickup<\/strong><\/h1>\n<\/div><style type=\"text\/css\">#accordion-51401-6 .fusion-panel:hover{ border-color: #e0dede } #accordion-51401-6 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-51401-6 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-51401-6 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-51401-6.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 31px;}.fusion-accordian  #accordion-51401-6 .panel-title a{font-size:18px;line-height:1.1;letter-spacing:1px;color:#427ab3;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-6 .toggle-content{font-size:16px;color:#000000;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-6 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-51401-6 .panel-title a:not(.active):hover, #accordion-51401-6 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0073b6;}.fusion-accordian  #accordion-51401-6 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-51401-6 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0073b6!important;border-color: #0073b6!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group fusion-toggle-icon-right\" id=\"accordion-51401-6\"><style type=\"text\/css\">.fusion-accordian  #accordion-51401-6 .panel-059f790c45e3910e5 .panel-title a{color:#427ab3;}.fusion-accordian  #accordion-51401-6 .panel-059f790c45e3910e5 .toggle-content{color:#000000;}<\/style><div class=\"fusion-panel panel-default panel-059f790c45e3910e5\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_059f790c45e3910e5\"><a aria-expanded=\"false\" aria-controls=\"059f790c45e3910e5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-6\" data-target=\"#059f790c45e3910e5\" href=\"#059f790c45e3910e5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Pick Up at Vertex Store<\/span><\/a><\/h4><\/div><div id=\"059f790c45e3910e5\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_059f790c45e3910e5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>What products can be picked up in Vertex store?<\/strong><\/p>\n<p>All products can be picked up in Vertex store. No shipping fee will be charged. Simply select your preferred &#8220;Pickup Location&#8221; during checkout.<\/p>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div>\n<p><strong>Where can I pick up an order?<\/strong><\/p>\n<p>You can pick up at:<\/p>\n\n<div class=\"table-1\">\n<table width=\"100%\">\n<thead><\/thead>\n<tbody>\n<tr>\n<td align=\"left\">\n<div class=\"table-1\"><iframe style=\"border: 0;\" tabindex=\"0\" src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d1845.9638776859708!2d114.18616144647739!3d22.280726337999912!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x34040054254a063b%3A0x25be53d7fe0071c2!2sWindsor%20House!5e0!3m2!1sen!2shk!4v1602485846581!5m2!1sen!2shk\" width=\"300\" height=\"200\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" aria-hidden=\"false\"><\/iframe><\/div>\n<p><strong>Causeway Bay Store<\/strong><\/p>\n<p>Shop 1028, 10\/F, Windsor House,<br \/>\n311 Gloucester Road, Causeway Bay, Hong Kong.<\/p>\n<p>Mon to Sat: 11:00 \u2013 19:00<br \/>\nSun &amp; Public Holidays: 12:00 \u2013 18:00<br \/>\nT: +852 2789 4848 \/ +852 2576 4869<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:40px;width:100%;\"><\/div>\n<p>Please present the &#8220;Order Confirmation&#8221; email when you visit our store.<\/p>\n<p>If Typhoon Signal No.8 or above \/ Black Rainstorm Signal is hoisted during your appointment period, please contact us at +852 3183 0600 (Mon \u2013 Fri, 9am \u2013 6pm; except public holidays), or email us at\u00a0<a href=\"mailto:estore@vertexhk.com\">estore@vertexhk.com<\/a>\u00a0to rearrange the appointment.<\/p>\n<p>If you want to authorise someone to pick up the order for you, please download, fill in and sign the\u00a0<a href=\"https:\/\/estore.vertexhk.com\/wp-content\/uploads\/2020\/07\/vertex-for-enterprise-authorisation-form.pdf\">Authorisation Form<\/a>.<\/p>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div>\n<p><strong>Can I authorise another person to pick up the order for me?<\/strong><\/p>\n<p>Yes, you can simply download, fill in and sign the\u00a0<a href=\"https:\/\/estore.vertexhk.com\/wp-content\/uploads\/2020\/07\/vertex-for-enterprise-authorisation-form.pdf\">Authorisation Form<\/a> and have your authorised person present his\/her HKID\/passport, this form and the &#8220;Order Confirmation&#8221; email when picking up the order.<\/p>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:30px;width:100%;\"><\/div>\n<p><strong>What if I miss the 7-day pickup period?<\/strong><\/p>\n<p>We recommend you collect your order within the 7-day period. If you fail to pick up your order on or before the pickup deadline, your order will be cancelled.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-6 .panel-0db5dd9f03f7a4c63 .panel-title a{color:#427ab3;}.fusion-accordian  #accordion-51401-6 .panel-0db5dd9f03f7a4c63 .toggle-content{color:#000000;}<\/style><div class=\"fusion-panel panel-default panel-0db5dd9f03f7a4c63\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0db5dd9f03f7a4c63\"><a aria-expanded=\"false\" aria-controls=\"0db5dd9f03f7a4c63\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-6\" data-target=\"#0db5dd9f03f7a4c63\" href=\"#0db5dd9f03f7a4c63\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Pick Up at SF Store<\/span><\/a><\/h4><\/div><div id=\"0db5dd9f03f7a4c63\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_0db5dd9f03f7a4c63\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>$30 Shipping Fee:<\/p>\n<ul>\n<li>A flat shipping fee of HK$30 will be charged for orders below HK$3,000.<\/li>\n<\/ul>\n<p>FREE Shipping:<\/p>\n<ul>\n<li>FREE shipping on orders of HK$3,000 or above. Certain products may be excluded, e.g. iPhone<\/li>\n<li>Use designated coupon code to get FREE shipping \u2013 terms and conditions apply.<\/li>\n<li>You may choose to pick up order at Vertex office or store \u2013 No shipping fee will be charged.<\/li>\n<\/ul>\n<p>During checkout, please select SF Store as a pickup location, and specify its\u00a0<a href=\"https:\/\/www.sf-express.com\/hk\/en\/dynamic_function\/S.F.Network\/SF_store_address\/\" target=\"_blank\" rel=\"noopener noreferrer\">code and address<\/a> under &#8220;Order Notes&#8221;.<\/p>\n<p>Once your order has arrived at your selected SF Store, SF Express will send you an SMS. You are required to pick up your order by the deadline.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-6 .panel-e74b023734f0ba213 .panel-title a{color:#427ab3;}.fusion-accordian  #accordion-51401-6 .panel-e74b023734f0ba213 .toggle-content{color:#000000;}<\/style><div class=\"fusion-panel panel-default panel-e74b023734f0ba213\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_e74b023734f0ba213\"><a aria-expanded=\"false\" aria-controls=\"e74b023734f0ba213\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-6\" data-target=\"#e74b023734f0ba213\" href=\"#e74b023734f0ba213\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Pick Up at SF Locker<\/span><\/a><\/h4><\/div><div id=\"e74b023734f0ba213\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_e74b023734f0ba213\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>$30 Shipping Fee:<\/p>\n<ul>\n<li>A flat shipping fee of HK$30 will be charged for orders below HK$3,000.<\/li>\n<\/ul>\n<p>FREE Shipping:<\/p>\n<ul>\n<li>FREE shipping on orders of HK$3,000 or above. Certain products may be excluded, e.g. iPhone<\/li>\n<li>Use designated coupon code to get FREE shipping \u2013 terms and conditions apply.<\/li>\n<li>You may choose to pick up order at Vertex office or store \u2013 No shipping fee will be charged.<\/li>\n<\/ul>\n<p>During checkout, please select SF Locker as a pickup location, and specify its\u00a0<a href=\"https:\/\/htm.sf-express.com\/hk\/en\/dynamic_function\/S.F.Network\/SF_Locker\/\" target=\"_blank\" rel=\"noopener noreferrer\">code and address<\/a> under &#8220;Order Notes&#8221;.<\/p>\n<p>Once your order has arrived at your selected SF Locker, SF Express will send you an SMS with a login code. You are required to input the code for collection at the locker by the deadline.<\/p>\n<p>* Certain products are not eligible for SF Locker pickup service, e.g. iPhone, iPad, Mac<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-5{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-5 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-5{width:100% !important;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-5{width:100% !important;}.fusion-builder-column-5 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-6{ padding-top : 0px;margin-top : 0px;padding-right : 30px;padding-bottom : 30px;margin-bottom : 0px;padding-left : 30px;}<\/style><\/div><\/div><div id=\"exchange-return-refund\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-7\"><h1><strong>Exchange, Return &amp; Refund<\/strong><\/h1>\n<\/div><style type=\"text\/css\">#accordion-51401-7 .fusion-panel:hover{ border-color: #e0dede } #accordion-51401-7 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-51401-7 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-51401-7 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-51401-7.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 31px;}.fusion-accordian  #accordion-51401-7 .panel-title a{font-size:18px;color:#427ab3;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-7 .toggle-content{font-size:16px;color:#000000;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-7 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-51401-7 .panel-title a:not(.active):hover, #accordion-51401-7 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0073b6;}.fusion-accordian  #accordion-51401-7 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-51401-7 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0073b6!important;border-color: #0073b6!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group fusion-toggle-icon-right\" id=\"accordion-51401-7\"><style type=\"text\/css\">.fusion-accordian  #accordion-51401-7 .panel-b233aa5a964e31bb3 .panel-title a{}.fusion-accordian  #accordion-51401-7 .panel-b233aa5a964e31bb3 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-b233aa5a964e31bb3\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b233aa5a964e31bb3\"><a aria-expanded=\"false\" aria-controls=\"b233aa5a964e31bb3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-7\" data-target=\"#b233aa5a964e31bb3\" href=\"#b233aa5a964e31bb3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is your Exchange, Return and Refund Policy?<\/span><\/a><\/h4><\/div><div id=\"b233aa5a964e31bb3\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_b233aa5a964e31bb3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>All Exchange, Maintenance and Repair service will be handled by the product\u2019s manufacturer\/vendor.\u00a0<\/strong>If you have any questions after delivery, you may contact us at +852 3183 0600 (Mon \u2013 Fri, 9am \u2013 6pm; except public holidays), or email us at\u00a0<a href=\"mailto:estore@vertexhk.com\">estore@vertexhk.com<\/a>\u00a0for enquiry; or contact the manufacturer\/vendor directly.<\/p>\n<p><strong>All Apple products\u00a0<\/strong><strong>are non-refundable and non-exchangeable.\u00a0<\/strong>Please contact Apple\u2019s authorized service provider for maintenance and warranty issue.<\/p>\n<p><strong>Under normal circumstances, any request for Return and Refund will NOT be accepted.\u00a0<\/strong>Please contact us at +852 3183 0600 (Mon \u2013 Fri, 9am \u2013 6pm; except public holidays), or email us at\u00a0<a href=\"mailto:estore@vertexhk.com\">estore@vertexhk.com<\/a>\u00a0for enquiry; or contact the manufacturer\/vendor directly.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-51401-7 .panel-10fa3cbca645531fc .panel-title a{}.fusion-accordian  #accordion-51401-7 .panel-10fa3cbca645531fc .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-10fa3cbca645531fc\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_10fa3cbca645531fc\"><a aria-expanded=\"false\" aria-controls=\"10fa3cbca645531fc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-7\" data-target=\"#10fa3cbca645531fc\" href=\"#10fa3cbca645531fc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What happens if individual item(s) in my order is(are) out of stock or has(have) become obsolete?<\/span><\/a><\/h4><\/div><div id=\"10fa3cbca645531fc\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_10fa3cbca645531fc\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We will inform you if individual item in your order is out of stock or has become obsolete. A refund for the item will be issued to you.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-6{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-6 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-6{width:100% !important;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-6{width:100% !important;}.fusion-builder-column-6 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-7{ padding-top : 0px;margin-top : 0px;padding-right : 30px;padding-bottom : 30px;margin-bottom : 0px;padding-left : 30px;}<\/style><\/div><\/div><div id=\"sales-policy\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1456px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-8\"><h1 class=\"fusion-responsive-typography-calculated\" data-fontsize=\"30\" data-lineheight=\"39px\">Sales to End Users Only<\/h1>\n<\/div><style type=\"text\/css\">#accordion-51401-8 .fusion-panel:hover{ border-color: #e0dede } #accordion-51401-8 .fusion-panel { border-color:#e0dede; }.fusion-accordian  #accordion-51401-8 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-51401-8 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-51401-8.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 31px;}.fusion-accordian  #accordion-51401-8 .panel-title a{font-size:18px;color:#427ab3;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-8 .toggle-content{font-size:16px;color:#000000;font-family:\"Montserrat\";font-weight:400;}.fusion-accordian  #accordion-51401-8 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-51401-8 .panel-title a:not(.active):hover, #accordion-51401-8 .fusion-toggle-boxed-mode:hover .panel-title a { color: #0073b6;}.fusion-accordian  #accordion-51401-8 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-51401-8 .panel-title a:not(.active):hover .fa-fusion-box { background-color: #0073b6!important;border-color: #0073b6!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group fusion-toggle-icon-right\" id=\"accordion-51401-8\"><style type=\"text\/css\">.fusion-accordian  #accordion-51401-8 .panel-4e2a654a2859186c4 .panel-title a{color:#427ab3;}.fusion-accordian  #accordion-51401-8 .panel-4e2a654a2859186c4 .toggle-content{color:#000000;}<\/style><div class=\"fusion-panel panel-default panel-4e2a654a2859186c4\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4e2a654a2859186c4\"><a aria-expanded=\"false\" aria-controls=\"4e2a654a2859186c4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-51401-8\" data-target=\"#4e2a654a2859186c4\" href=\"#4e2a654a2859186c4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I purchase products at the Vertex eStore for resale?<\/span><\/a><\/h4><\/div><div id=\"4e2a654a2859186c4\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_4e2a654a2859186c4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p><strong>The Vertex eStore only sells product(s) to end users with a valid address in Hong Kong. You may not purchase products at the Vertex eStore for resale.<\/strong> We reserve the right to refuse or cancel or delay your order if we have reasonable grounds to believe the product is not being purchased by you for end use.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-7{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-7 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-7{width:100% !important;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-7{width:100% !important;}.fusion-builder-column-7 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-8{ padding-top : 0px;margin-top : 0px;padding-right : 30px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 30px;}<\/style><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":295,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-51401","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - Vertex<\/title>\n<meta name=\"description\" content=\"Your Trusted IT Solution Partner. 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